The Department of Health and Human Services recently released its patient survey where hospital patients rate their experiences and patient care in a format much like a restaurant guide.
The survey showed some troubling results for Chicago area hospitals including some reports of patient dissatisfaction and hospital care statistics that need serious attention. For instance, four out of ten Illinois hospital patients responding to the survey indicated that they had to wait longer than expected when they needed help or called for assistance. Nearly one third of Illinois hospital patients felt that the hospital did not manage their pain properly. Additionally, only 57% of hospital patients thought that the hospital’s staff properly explained the benefits and risks of medication before administering it.
The Department of Health and Human Services plans to make this survey mandatory for every US hospital; though the survey was voluntary in 2007, the Department will reduce Medicare funding for hospitals that do not participate in the survey.