With health costs rising and health care satisfaction decreasing, a New York based health system has begun a new program to provide refunds. Geisinger Health System started a new refund option for some patients at their hospitals. The refund is available to a number of patients who received specific types of treatments including some surgeries. The refunds are available for a number of reasons and the patients themselves help to determine the amount of money they should get back.
A guarantee for patients is a new concept, but is being tested in this particular hospital system. The idea is that a patient could request a portion of their money back if they were unsatisfied. The refund portion would only be based on the portion of payment that the patient has paid, which is called the co-pay. Guarantees have been around for years, but typically only with other types of products and services.
High Costs of Medical Care
Medical care costs continue to increase and the amount of money that people have to pay is on the rise. Even those with insurance find that they are paying more and more for doctor and hospital visits. With the large amount of money that people need to shell out for care, comes a larger sense of dissatisfaction. When something doesn’t go quite right, irritation and frustration set in. The ability to receive money back could make a big difference in the way care is provided.
Medical mistakes have been a growing concern over the last several decades. According to the CDC, Centers for Disease Control and Prevention, medical mistakes are now the third leading cause of death in the United States. This is an incredible fact, especially since mistakes are preventable. In addition to thousands of deaths each year, errors are responsible for a large number of serious injuries. The implementation of a money-back guarantee helps to ensure that doctors and other medical staff will perform their jobs with the care they should.
Strive Towards Perfection
The hospital group utilizing the guarantee has been doing so in an effort to improve services. The patients are able to fill out a survey rating their experience in all areas of the care provided. Then, the patient indicates whether they are requesting a refund. If they do request a refund, they also state the amount of money they feel they should receive back. The responses are designed to help improve services in the hospital including room cleanliness, food services, medical care, and more. So far, the hospital has given out thousands of dollars in refunds but feels that the data received from patients is invaluable.
The ability to refund part of the costs of medical treatment could help to reduce the number of mistakes made. This, in turn, could bring down the amount of medical malpractice claims. However, it will never completely eliminate the need to take legal action when errors occur. Medical malpractice lawsuits are essential in helping victims of negligence get compensation for the harm that was done. If you or a family member suffered a serious injury because of a medical mistake, contact the lawyers at Levin & Perconti to learn more about how to resolve your case.
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