Comprehensive patient safety efforts undoubtedly include addressing issues on a wide range of fronts. There is not a single type of error, and so many different solutions are needed to eliminate different mistakes–from medication problems to lapses during surgery. We’ve seen them all with our work in Chicago and the rest of Illinois on these cases.
One underappreciated facet to many of these problems, however, is relationships. How medical professionals and staff members treat each other and interact together in the workplace has a huge effect on the quality of the work they provide to patients. This is not all that surprising, considering work environment is a critical factor in all employment setting–an unhappy or disrespected worker is rarely a high-performing worker. But, in the medical setting the lives of others are on the line, and so the need to eliminate personnel problems is critical.
Respect & Hospital-Acquired Infections