With health costs rising and health care satisfaction decreasing, a New York based health system has begun a new program to provide refunds. Geisinger Health System started a new refund option for some patients at their hospitals. The refund is available to a number of patients who received specific types of treatments including some surgeries. The refunds are available for a number of reasons and the patients themselves help to determine the amount of money they should get back.
A guarantee for patients is a new concept, but is being tested in this particular hospital system. The idea is that a patient could request a portion of their money back if they were unsatisfied. The refund portion would only be based on the portion of payment that the patient has paid, which is called the co-pay. Guarantees have been around for years, but typically only with other types of products and services.
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